ЧӦ:ϸ70һȵѧڽͿϵͳʱ˵ѷһֻżҲܺͻÿ˹ݵһ硣
ЧӦ˵ʼʮСı仯ϷŴδ״̬ɼIJЩС¿ԺͿЩС羭ϵͳŴһ֯һ˵ǺҪģͲܺͿ
㷨
ԭǼٶһֻҧסĽţȥͼĽţͬʱҧסĽ֡ͱҧסԽࡣԣһҧסĽţΨһİ취һֻš
ƩڹУ㷨ǣ㷢ԼĽױгķֹ𣬲κôκνҡ
ЧӦ
ǰɳгɻʺܵ͡˷֣ɳзһ㣬ȴĹۣɻʻߡǺι?
ԭڵһİĻͻ“鼱”ĴΣڴþɳ˵˽;ɳ㷢ֶһ“ѷ”ȻҲܽţζɳȱӭжˣɳҲͲˡ
ȺЧӦ
ͷߣߡ
ȺЧӦǹƱͶеһҪָͶڽдѧϰģ“ѧ”äĿЧ±ˣӶijʱͬĹƱ
⬷
ֻĴ⬣ںӵһ𡣿Ϊ϶Ẉ̂뿪һξ룬ܲˣǴյһ𡣼ڣֻҵһʵľ룺ܻöԷůֲڱ
⬷Ҫָ˼ʽе“ЧӦ”
ֱɣ
ֱָһһֻʱ֪Ǽӣͬʱӵֻʱȴȷֻܸһ˸ȷʱ䣬ʹʧȥȷʱġ
ֱҵһַdzֱ۵Ƕͬһ˻ͬһ֯ͬʱֲͬķͬʱͬĿ꣬ÿһ˲ͬʱָӣʹҵ߸ʴӡ
˶(ඨ)
19ĩ20ͳľѧҰΪκһ鶫УҪֻռһС֣Լ20%80%ǶȴǴҪġԼ80%IJƸ20%80%ֻӵ20%ƸͳƵIJƽᡢüڣǶ˷
˷ǣҪƽطͿ⣬ҵӪҪץסؼ;ҪҳЩܸҵ80%ȴռ20%Ĺؼͻǿﵽ°빦Ч;ҵ쵼ҪԹҪҪڽҪ⡢ץҪĿϡ
ľͰۣ
ľͰľ̲룬ôľͰʢˮȡһľ壬ȡ̵һľ塣
̫ЧӦ
ʥ-̫һԣ“еģҪӸ;ûеģеģҲҪ”
ѧҴ“̫ЧӦ”һձڵֻ
һƯڷ۵ĵط˼죬һѡ֮һӵһֻ̺ܼⷿˣֻҪ߽䣬ͻ̲ס㣺“أDzˣ”ش“Ҵû”ǻʣ“ôҪһʲô”㲻òѡжѡһΪֹĽҪöࡣԭܼǾֵʱDzȡ˼άԿɼ˼άǶôҪ
ƴЧӦ
ѧои“ƴЧӦ”˵һˣûȥãĴҲĪı˴ƣһǽһЩͿѻûϴܿģǽϾͲ߰㣬ĿĶһܸɾĵط˻˼һ֮˾ͻɵĒ˿Ǻֵ
ѧоľ“”ϾҪж࣬ DzŻ÷ô࣬һνҪʲô̶ȣDzŻԱõס
κλ£ڿʼʱûγɷҲIJͺӵ̣һСȱûмʱԱӣǧʧ
ʵʧĽŦԼ80ʱղɱ·ҲẦ¡˵ˣңͿ˻䣬ڵΣȻûбλڱڹ컯֮£һƹ۾ʧӴ˽оģʹҶ̸ɫֻȥŦԼᡣŦԼݺ˲٣ΪԾһѾ³ٵijУ
ˣҳȥᣬһλѧʱֽ̣ԭŦԼõľǹȥ鱾ϽƴЧӦۣȸƷĻʹDz ײع
ʱȻΪü“Ҫ˻ϴװ”ŦԼлǴάɾ֣Ʊ״סųһվ̨ϣʾٵľģַdzЧ
췢ǹȻȽϲڸɾijϷַץƱջΪÿƱоһͨʮоһЯ˾ԸȥץƱʹôͽƱŲҴòʧСʧŦԼоʹСĵط֣˷ﻷ(chain)ʹѭȥ
ηɢЧӦ
1964313ҹ3ʱ20֣ŦԼijԢǰһλŵȰŮڽưͼ乤ؼҵ·̡غУ“Ҫɱ!!!”ס˵ƣ˴ˡһлָƽַֽкʱסִ˵ƣˡΪѾ£صԼ¥ʱһγǰɱ¥ϡУȣھ38λǰۿһһ˴绰ŦԼĺ䶯ҲѧߵӺ˼ǰڶԹȵΪηɢЧӦ
ηɢЧӦγɵԭѧҽ˴ʵ͵飬֣ܽ˵˵飬ɥı֡ΪڲͬijϣǵԮΪȷʵDzͬġһ龳ʱֻһṩѵʶԼΣ߸ȻСھθУҪܸߵۡڳĻߵξɴֵηɢÿ˷ֵκ٣ԹԼһҲʶӶһ“Ҳȥȣɱȥ”“Į”ľ档δ־棬ѧоһҪ⡣
ɭ
Ӣʷѧŵ˹ŵ•ɭͨڵодһСɭɡ顣в˻Ա͵ԭһְĹԱ·һְλøܸɵˣڶһλܸɵЭԼˮƽԼ͵˵֡һ·߲õģΪɥʧȨڶ·ҲߣΪǸܸɵ˻ΪԼĶֻ֣е·ˡǣƽӹֵַĹԼ߸ϷʩDzԼȨвּȻܣǾЧΪԼܵ֡ƣγһӷף˸£ƤЧʵµ쵼ϵ
ЧӦ
ĴĺϣЧӦó˴ͷȵذ˱Ϊ“Ī˹Ƶһ”̹Һ˻顣̹òˣϣ־ͬϡϣÿΰдõʫʱŶ˵“ҪҪ”෴Ҫϣ֣ϯһЩᡢᣬϣΪ˶´Ūծ̨Ϊʹһѧǹ䡣ϣһƯŮҲȻзǷǻۺ߹ƷȻʵˣΪЧӦ
νЧӦ˼ʽУϱֳijһڸӶ˼֪ϰճУ“ЧӦ”ĵӰǶԱ˵֪ۡе˶˵ĸȱ㣬Ŵ硢ϰ߿˳ۣΪһûϢеĽѵijһɰ֮ͻôɰν“һڰٳ”ЧӦһƫȫܲ⣬ڣһץסĸϰԸƼһ㣬äһԵ棻ڶѲϵһЩԻòϵһ𣬶Ȼһ˵þȫ϶˵ȫһƫ֧ľԻ֮ЧӦ˼ʽж˵Ӱܴ֪ϰڽҪرͿ˷ЧӦĸá
ɣЧӦHawthorne effect
ѧϵһʵЧӦ2020-30оԱ֥Ӹ˾ɣеĹغЧϵʵзʵЧӦƻɣЧӦ
ʵĵһǴ192411¿ʼĹЧĹϵΪʵͿ顣ӻȣʵȲĿҲӡ⣬˹ʱꡢϢʱ䡢ÿչȺÿܹأҲЩЧкֱӰ졣ڶεѧ÷쵼ģоЧʵĹϵЧʵҪڱʵھ淢˾ı仯μĹ˱רŵʵҲоԱ쵼״˱仯ܵĹעӶγ˲ĸоԼǹ˾Ҫһ֣Ӷʹ˴Ƕȷ汻ٽ
ЧӦǣͬѧԼܵڵĹעעʱѧϰͽЧʾͻӡˣճҪѧѺദʲôΪͬѧʦܺ͵ģֻѧϰвϵԼΪſܵ˵ĹעͣҲſǵѧϰϽţ
ϰʵ
ϰЧӦа¸֣ڶоб㷺̽֡˵ܶʵѵԽϻΪӱʵĵǣǰܵԤڣ֪ʲôʱҲɿƵĵжڹΪлʱҲ롣ңֳȱݣеɥѹ֣Խ͵ȵȡ
֮Աֳ״ʵѧһСҲ˵ʶԼʲôܿƵֹÿʵУֹʵƿ֮µģʶԼûıĿƣӶѧһС
ϰͳΪһľͱˣѧϰӦԼ۹ڿһ㣬¼ľأҪʹԼ
֤˵ļ
֤ˣǵʶͨṩһЩ۵֤ݵˣǰԼۿĶʵؽˡȻѧо֤֤ܶṩ֤ʶ̫ȷ˵ǾиԣŸ˵Ĺ۵ʶ
֤˶ǵ֤ʵIJܾ֤ʵȷԣһо˸еȡѧѿغͺ˹һ۽иоΪ˿֤˵֤ǷرĶǽ֤˵ļһ֪ʶļ˱Ƚϡ
ñԿһ̵¼ǹһŮܵİڶ죬ñԻشһЩй¼ݵ⣬Ҫ˵Լشij̶ȣȻϼ顣ʹͬķǴӰٿȫͨѡһ֪ʶ⡣
ǰһѿغͺ˹Ҳ֣֤˻ľȷϣЩԼĻشʮʵϲЩûĵ˸һ֪ʶ˵Ͳĸߵ˻ɼIJ˺õöࡣ
ǶԼһ֪ʶϵ֪֮ˣǶIJһ֪ʶһݿ⣬ڸ֮ǹģйϵȷ𰸣ԿԼȥ磬ǻ֪ԼǷȱ˸ûһ㡣ǣĿ¼֪֮Ӱ졣磬ϽDz֪Լȱڼ¼еIJͷɫû
ɭЧӦ
ѧɭ1968һʵ顣ǵһСѧһ꼶ѡĶͯɷнµ“ԤδչIJ”Ȼʵ߽Ϊ“췢չ”ѧ֪ͨʦʵǸݲȷģȡġ“ȨԵĻ”ʾʦӶ˽ʦϵѧijڴ8ºٴܲĽ֣ϵѧijɼձߣʦҲõƷʵȡ漣ЧǰͨʦѧDZĬӰ죬ӶʹѧȡýʦĽΪ“ɭЧӦ”ϰҲΪƤ
ЧӦƤǹϣ·˹һŮĽ֮飬ʹΪһˣమϣ
ʵҲʦϲijЩѧǻᱧнϸһʱ䣬ѧܵʦĹػԻ̬ȶԴʦԴѧϰԼԴԼΪѧšǿշһֻϵļ飬ЩѧȡʦĽ෴Щܵʦӡӵѧö֮ӽʦ̸ֹиܵʦ“ƫ”Ҳ̬ȶԴʦԴԼѧϰܾʦҪЩѧһ仵ΪIJӡЩ⣬ȴˣͬʱҲʦ˾ӡ
ͬƫfalse consensus bias
ͨţǵİһġϲϷôпܸ߹ϲϷҲͨ߹ԼϲͬѧͶƱ߹ԼȺе쵼ȵȡָ߹Ϊ̬ͬصԾͽ“ͬƫ”ЩػӰͬƫǿȣ
1ⲿĹǿڲʱ
2ǰΪ¼ij˷dzҪʱ
3ԼĹ۵dzȷʱ
4ĵλѧϰܵijвʱ
5漰ijֻƷʻʱ
6㽫˿Լʱ
èЧӦ
йԼIJйӦ
˵IJѧ飬һŵȼǿɵϵδݣɽһֱɢײ㣬йСһԪأΪյܺߡ
һԣ˵ܵԼһЩżȻصӰ죬һ˵仵ʱDZʶʹѡ߷йܵ˾ǿֻȥѰԼijͲͻγһķŭյijߣ“è”СȺ壬ҲȺ壬ΪҲжŭݵ
οЧӦ
αҩЧӦҩЧӦЧӦӢģPlacebo EffectԴplacebo“ҽο”ָȻЧƣȴ“Ԥ”“”Чò֢״õ滺ΪһֵעӦΪҽѧʵĴǷĴڣѧδȫ
һȫ෴ЧӦͬʱ——οЧӦ ˲ЧܻοЧӦʹüⰲοЧӦͬķһЧҩĶȺ飬ֲڽҩʿҩЧи̬ȣ˰οЧӦ˷οЧӦЧӦõҩ𣬶ǻڲ϶Կ
Ͱ
һΪͰDzԸʹͰʮءΪ취һǣѶ˵ķ25Ԫߵ50ԪʵʩЧڶǣӽֵѲԱЧͰϳ⣺һ綯ͰͰװһӦÿͰڣӦзӦ¼һ»ЦݻÿܻһΡƴܻӭе˲۾ԶͰ
ͰϰװӦʽ¼ȥһ»ЦЧԶЩͷֶκõö࣬ʡǮֲǸеͬҪԱڹڼ͵⣬üܺʹֶʵҲǺЧģΪԱĹЧҪҪŬ
ЧӦ
ÿ2ʱңΪʱ̫ʵʱ̫ƫǹʱˡʱ֮ߣԴڴǰۡЧӦʾ ==
ʵΪȱж——һδѵʶӶʹһһҵ߰ǵģΪʵڲ١ΪҵЧֱĵڣױȻľסʶĻۡ
һĹߣԲӵԨ֪ʶԲɿĹĶңڷܶûУһҪͷԺͻԾ˼άܹͷͷʹͷ
īƶɣMurphy's Law
“īƶ”Murphy's LawĪǶɡĪǶĦƶ糣õٵ
“īƶ”б仵ĿܣֿжСܻᷢ´Կףһ㷿ģһģóԿףᷢʲôǵģó˷Կס
“īƶ”
꣬һ“”ϰﷶ룬ںĴ⣬ڶı壬“пֿܷԶôСܻᷢܵʧ”“If anything can go wrong, it will.ģս”“ЦһЦδرȽᔓԽãԽ”“ͼ裬н!”
“īƶ”ԭ˵ģIf there are two or more ways to do something, and one of those ways can result in a catastrophe, then someone will do it.ֻϵѡһֽѣض˻ѡ
“īƶ”һκ¶ûб濴ôе¶ԤƵʱ䳤ܻģ㵣ijôпܷ
“īƶ”ǣǽֶԽǽҪٵ鷳Խء¹վɻᷢԶᷢ“īƶ”ҸǣȱݣûøܵȫһЩȡֱմʩֹżȻΪʧѺʧף“”һһ֣ԴֻʹʹֿԣDZѧνܴϴѧϰ
ǶᣬڽһȥһʱȵԼᣬֽᷢеijп;Ǹ㣬㲻ҪʱȴкܶճΧֻ߮һ֣ʱͣǰһǰԡҴ龵ӣϸͳˢҲҹŽ·ȹһʱȷûΣˣҵ»㻹DZ鲣˽šһƬµ̺ϣ涼ŵءһƬһͿйµ̺ϣй泯¡
“īƶ”ǣ㣬ۿƼ¹ʶᷢǽֶԽٵ鷳ԽءԣǰӦǾܵȫһЩķһʧЦӦɣؼܽĴͼڸ
ɧЧӦ:ǹ˾жԹɧˣǼҹ˾ϰһû˻˶ɧڶĹ˾ҪɹĶ